Send us your feedback

Thank you for your feedback. An email has been sent to the ESRC support team.

An error occured whilst sending your feedback. Please review the problems below.

The research catalogue is an archive of ESRC-funded grants and outputs. Links, files and other content will no longer be maintained or updated after April 2014.

Business-to-Business Services: Pricing, Contracting and Value-based Mechanism Design

Grant reference: RES-331-27-0024

« View grant details

Other publication/report details

Outcome-based contracting : changing the boundaries of B2B customer relationships : an executive briefing
Outcome-based contracts (OBC) work effectively by only delivering specified outcomes then and only then does the customer pay. Rather than paying for activities and tasks the customer can benefit by knowing the outcome they require without the ins and outs of the process. This report reveals how the OBC can benefit organisations by lowering costs, increasing motivation and the opportunity for greater control, innovation and efficiency.
Full text

Primary contributor

Author Irene Ng

Additional contributors

Author Jason Williams
Author Andy Neely


business-to-business; customer relationships; value; service contracting; businesses

Additional details