The experience economy

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Services science

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Sustaining manufacturing improvement

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Survey research in operations management

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Emprical research in operations management

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Survey research in operations management

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Best practices in manufacturing

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Are you being served?

Chris Voss | 01 January 2004 | Management & Business Studies | Article (submitted)

Practitioner article

Challenges in service operations

Chris Voss | 21 October 2007 | Management & Business Studies | Seminar/workshop

Non-technical summary

Chris Voss | 21 November 2007 | Management & Business Studies | Research summary